How can we help?

Open a ticket and our team will get back to you. Handled on our own self-hosted support desk — your questions don't go to Big Tech.

Typical response within 24 hours. For account security, never share your master password or full license key with anyone — including us.

Frequently asked questions

How do I reset my password?
On the login page, click "Forgot password?" and enter your email — we'll send a reset link from our own mail server. If you don't receive it, open a "Password reset" ticket above.
How do I get my Secure Delete license key?
Your key is shown after purchase and tied to your account. Lost it? Open a "License key" ticket with the email you purchased under and we'll resend it.
What's included in each plan?
Free $0 (search, basic Sentinel, 1-pass delete, limited Vault), Essential $14.99/mo (VPN, full Sentinel, Mail, unlimited Vault, Docs/PDF/Notes, Calendar, 7-pass delete), Professional $19.99/mo (+ advanced Sentinel forensics, email alias, breach monitor, secure file sharing), Family $24.99/mo (up to 6 members), Enterprise $149/mo (up to 30 users), Enterprise Plus (contact us). Full breakdown on the pricing section.
Is Myximus Vault really zero-knowledge?
Yes. Your master password never leaves your device and is never sent to us — we only store an encrypted blob we can't read. See Myximus Vault.
How do I set up the password manager?
Provision Vault from your dashboard (Essential+), then sign in at vault.myximus.com using the web vault, or the official Bitwarden desktop/mobile apps set to "Self-hosted". (A native Myximus browser extension is coming soon — we're building our own for maximum security.) Details on the Vault page.
Do you offer refunds?
Yes — a 30-day money-back guarantee on the one-time Secure Delete Pro license. Subscriptions can be cancelled anytime and run to the end of the paid period. See our Refund Policy.
How do I cancel my subscription?
Open your dashboard and use "Cancel subscription" — you keep access until the end of the current billing period.
What platforms are supported?
Windows 10/11 today for Secure Delete and the Sentinel agent; the web apps (Docs, Vault, Mail, Search) work in any modern browser. Mac and mobile are on the roadmap.
Why does Myximus avoid Big Tech?
Everything — search, docs, mail, vault, analytics, support — runs on our own self-hosted infrastructure. No Google, Microsoft or AWS touching your data. That's the whole point.
How do I become an IT partner?
Join the IT Partner Program — get certified, access the installer toolkit, and earn recurring commissions.